Earlier this year, we asked residents to participate in our bi-annual Citizen Survey. The results are in and we are pleased to report that most residents responded that they are satisfied or very satisfied with the services they receive. At least 4 in 5 residents rated their quality of life positively and think Sevierville is an excellent or good place to live; and three-quarters of respondents gave positive ratings for their neighborhoods, Sevierville as a place to raise children, and the overall image and appearance of our city.
The feedback from this year’s survey was largely consistent with results from the last survey. Among the individual services rated, police, fire, and utilities scored very highly. Further, respondents identified traffic flow, maintenance and improvement of City streets, and economic development as issues that they consider to be the most important to Sevierville over the next five years.
The 2013 Citizen Survey identified several keys areas that City Aldermen and staff targeted for improvement. Among these were public information and traffic signal timing. As a result of increasing our means of interacting with the public, including consistent use of multiple social media sites, the launch of a mobile service-request app, and an improved citizen newsletter eNewsletter, respondents registered a 19% increase in favorability of public information. Furthermore, the City recently launched a completely redesigned service-based website.
Although we still have a long way to go in terms of traffic flow improvement, favorability ratings for traffic signal timing increased by 5% in part because of strategic use of police officers at key intersections at peak times. In addition, the City was recently awarded a $445,750.00 federal grant to upgrade the traffic management system along Highway 66 and the Parkway, from I-40 to the south end of Pigeon Forge. The improvements will include the ability to integrate traffic signalization along the entire Highway 66 and Parkway corridor.
Moving forward, City staff will continue to integrate citizen feedback into the daily decision-making that impacts the community. We will work to be responsive, effective, and efficient in providing the services that are most relevant and vital to citizen safety and wellbeing.
Thanks again to all who participated.
The National Citizen Survey™ (The NCS) report is about the "livability" of Sevierville. The phrase "livable community" is used here to evoke a place that is not simply habitable, but that is desirable. It is not only where people do live, but where they want to live.
The National Citizen Survey™ (The NCS™) is a collaborative effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities. The NCS captures residents’ opinions within the three pillars of a community (Community Characteristics, Governance and Participation) across eight central facets of community (Safety, Mobility, Natural Environment, Built Environment, Economy, Recreation and Wellness, Education and Enrichment and Community Engagement). This report discusses trends over time, comparing the 2015 ratings for the City of Sevierville to its previous survey results in 2013.