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City of Sevierville

The purpose of this page is to provide important City information to our residents and visitors regarding the COVID-19 pandemic. The status of City facilities and services will be updated as changes take place. You will also find helpful information about local healthcare resources as well as links to the CDC and State health department websites.

Updates from the TN Department of Health

Information from the Tennessee Department Health about the ongoing novel coronavirus outbreak.

Sevier County Covid Help

Sevier County Covid Help
Vaccine registration, testing information and quarantine guidelines.

TN Department of Health

Tennessee Department of Health

Information from the Tenenssee Department of Health.

Sevier County Health Department

Sevier County Health Department
Sevier County Health Department website.

Mountain Tough

Mountain Tough
Mountain Tough for Sevier County assistance.

COVID-19 Information

  • Current Status
  • How To Prepare
  • If You Are Sick
  • More Information on COVID-19

The Sevier County EMA/Government has released a new a website to assist individuals with scheduling vaccine appointments, testing information, quarantine guidelines, and frequently asked questions. You can access this website by going to

Important information from the CDC on what you can do to prepare your family in case COVID-19 spreads in our community. CDC - How to Prepare

CDC guidelines on what to do if you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19 including steps you should take steps to help prevent the disease from spreading to people in your home and community. CDC - If You Are Sick

Sevierville City Hall Lobby to Close Due to COVID-19 Pandemic

Posted 11-24-20.

After careful consideration of the ongoing COVID-19 pandemic and increases in the number of positive and active COVID-19 cases in Sevier County, the City of Sevierville will indefinitely close public access to Sevierville City Hall for the health and welfare of our residents and employees. The closure will be effective Monday, November 30, 2020, until further notice.


“Given the increasing number of COVID-19 cases in our area, we hope this temporary closure will help protect our residents, visitors and City Hall employees,” said Sevierville Mayor Robbie Fox. “I urge everyone to continue to wear a facial covering, practice social distancing, and wash and sanitize your hands frequently so that we can slow the spread of COVID-19.”

Residents needing to conduct business with City Hall are encouraged to take advantage of communicating with the City online or by phone.

Water, sewer and garbage bill payments can be made a variety of ways:
At Visa/Mastercard accepted, free service;
By phone at 1-866-929-2102; Visa/Mastercard accepted, free service;
By mail to City of Sevierville, PO Box 5500, Sevierville, TN 37864-5500;
At the depository located between City Hall and the Police Department (no cash accepted). Include account number with payment;
Auto payments via bank draft. Submit online form and voided check via email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Report a problem at In case of an emergency, always call 911.
Development plans submittal at
Public notices and information at
Hospitality Tax online filing at
Property Tax online payments at

The lobby at the Fire Department Headquarters Station, 1162 Dolly Parton Parkway, will be closed to the public effective at 5 p.m. Wednesday, November 25, until further notice.

All City services remain in place. Decisions regarding future facility closures or discontinuation/modification of services will be made based on public and employee health and safety considerations.

City information pertaining to the COVID-19 outbreak is available on the City website at

Contact Us

Bob Stahlke, Public Information Officer

300 Gary Wade Blvd.
Sevierville, TN 37864-5500
Phone: 865.453.5506

If you are experiencing mild symptoms, follow CDC guildelines or consult with your Primary Care Physician.

For medical emergencies, please call 911.

Urgent Care Facilities

AFC Urgent Care Sevierville TN
Address: 713 Winfield Dunn Pkwy #9, Sevierville, TN 37876
Phone: (865) 429-9110

Children's Hospital Urgent Care
502 Winfield Dunn Pkwy Sevierville, TN 37876
Located inside East Tennessee Children's Hospital Sevier Outpatient Center 
Phone: 865.280.6525

TN Premier Care
Address: 3609 Outdoor Sportsman Pl #7, Kodak, TN 37764
Phone: (865) 281-5922

University After Hours Clinic
Address: 1130 Middle Creek Rd #270, Sevierville, TN 37862
Phone: (865) 365-3074

Well-Key Urgent Care Sevierville
Address: 1787 Veterans Blvd, Sevierville, TN 37862
Phone: (865) 428-2773


LeConte Medical Center
Address: 742 Middle Creek Rd, Sevierville, TN 37862
Phone: (865) 446-7000