City of Sevierville - Logo

Water & Sewer Department

waterglassThe Water department is responsible for all water and sewer services within the City and also some areas outside the City. The department operates a state of the art water treatment facility (12 million gallons per day treatment capacity) and sewage treatment facility (4 million gallons per day treatment capacity), ensuring that each meets stringent State of Tennessee and U.S federal standards and guidelines. The department handles maintenance of water and sewer infrastructure as well as customer services.

Fire Hydrant Flow Data

Please contact the Sevierville Water Department at (865)453-5522 or This email address is being protected from spambots. You need JavaScript enabled to view it. to request a flow test.

City Establishes Sewer Back-Up Policy

Posted 02-15-22.

The City of Sevierville Board of Mayor and Aldermen approved a sewer back-up policy at the February 7, 2022 BMA meeting. The policy establishes procedures and responsibilities in the event that a sewer back-up into a residence or business occurs.

Read more: City Establishes Sewer...

Water Rates & Sewer Rates

Rates for Fiscal Year 2024 (July 1, 2023 to June 30, 2024)

All customers shall be assessed a bill for water and/or sewer connection, and a monthly bill based on the gallons of water used in accordance with the following schedules: 

Read more: Water Rates & Sewer Rates

Pay Now

If your water account is in a past due status,
please read this important information.

Pay your Water Bill now here

Contact Us

Keith Malone, Director

Administrative Assistant
Kelsey Scheppmann, 865.868.1524

Sewer Tap Inspections
Kevin Watts, 865.770.9103

Water Billing, 865.453.5504


Project Coordinator
Barbara Mattern, 865.868.1527

For Leaks, Line Breaks, or Emergencies
Please Call 865-453-5522

Please email
with questions or to request additional information.

2295 Mccroskey Island Road
Sevierville, TN 37876
Phone: (865) 453-5522

Go to Sevierville Fire Department Facebook Page here

Water & Sewer

For emergency service please call 865.453.5522.